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FAQ – SkinOwl

FAQ

Q:  How can I best talk to someone in the SkinOwl nest? 
A:  We are always available to answer your questions at info@skinowl.com or 1-844-SKI-NOWL. Please feel free to email or call us anytime and a SkinOwl Team Member will get back to you usually within 24 hours.

Q:  What is your return policy?
A:  Customer satisfaction is a top priority for us. If for any reason you are dissatisfied with your purchase, we will gladly accept any returns for a full refund within 10 days of delivery. Please be sure to include the Return Form included in your original package. We will issue a refund via your original form of payment, usually within 72 hours of receiving the return. We regret that we are unable to refund the original shipping charge unless the return is due to our error.

For your security, please return your product with an insured courier (FedEx, UPS, USPS, DHL) and retain your receipt with your tracking number. SkinOwl is not responsible for items damaged or lost in transit.

If you wish to make a return, please email info@skinowl.com with the subject line RETURN and we will expedite this transaction. 
Q:  What types of shipping do you offer?
A:  We ship via USPS to the US and Canada. Please allow 1-2 days for processing in addition to the estimated delivery times below. Delivery rates are as follows within the 48 continental United States:

US Priority: $8.95/ Canada Priority: $14.95
Estimated delivery time: 1-3 days (West Coast) 4-5 days (East Coast) 5-7 Days (Canada)

US Express: $14.95/ Canada Express: $24.95
Estimated delivery time: 2 days

Hawaii and Alaska:
Ground: $18.95
Estimated delivery time: 3-4 days


Q:  How can I check the status of my order?
A:  We will email you a receipt once your item has shipped that will include a USPS tracking number. You can track your package on  www.USPS.com. If you need additional service, please contact our customer service department at info@skinowl.com.

Do you have a question that we haven’t answered? Please email us with any other inquiries or suggestions, at info@skinowl.com

© 2019 SKINOWL, ALL RIGHTS RESERVED. DESIGNED BY REVEL UNION | DEVELOPED BY KAIT STUDIO