Returns & Shipping
If you wish to make a return at your convenience, simply visit our return portal and begin your return.
Customer satisfaction is a top priority for us. If for any reason you are dissatisfied with your purchase, we will gladly accept any returns for a full refund within 10 days of delivery. We will issue a refund via your original form of payment within 72 hours of receiving the return. We regret that we are unable to refund the original shipping charge unless the return is due to our error. For your security, please return your product with an insured courier (FedEx, UPS, USPS, DHL) and retain your receipt with your tracking number. SkinOwl is not responsible for items damaged or lost in transit.
We ship via USPS to the US, Puerto Rico, Mexico and Canada.. Please allow 1-2 days for processing in addition to the estimated delivery times below. Delivery rates are as follows within the 48 continental United States. Please note that holidays can affect shipping times. You'll receive a notification email with tracking once we've shipped your order with the most updated tracking information.
US Priority: $9.95/ Canada Priority: $19.95
Estimated delivery time: 1-3 days (West Coast) 4-5 days (East Coast) 7-10 Days (Canada)
US Express: $14.95/ Canada Express: $24.95
Estimated delivery time: 2 days
Hawaii and Alaska:
Estimated delivery time: 3-4 days
If living outside of the US or territories listed above, please email us at email@example.com for a shipping quote to your destination. We accept payment via PayPal and CC for these orders.
We have partnered with Cloverly to offset carbon emissions with every order. Whether you want to neutralize your residual emissions or make a transaction carbon-neutral. You can choose your carbon removal project based on project quality, social impact or type. Our packing peanuts are made of corn and 100% biodegradable (just run water over them and watch them disintegrate). Our packing boxes are made from recycled materials and our tissue paper is compostable. If in Boise, bring all of your empty bottles and let us recycle them for you in exchange for 10% off your entire order.
Once your order is placed, we will email a confirmation once your item has shipped that will include a USPS tracking number. You can track your package on www.USPS.com. If you need additional service, please contact our customer service department at firstname.lastname@example.org or chat with someone in our chatbox in the bottom right corner of our homepage.
We have a myriad of ways to reach us. You can email us at email@example.com.
You can call us at 1(844) SKI-NOWL.
You can chat with us via our chatbox on the bottom right corner of our website pages.
You can also text us at (256) 743-8457. We want to talk to you so feel free to use one or all four!
Joining SkinOwl Rewards is simple!
Upon signing up with your email, you'll receive 30 bonus points. You'll earn points on every purchase which you can then redeem for rewards. Plus, the points you've earned will never expire! Redeem at checkout. Chat with us or email us at firstname.lastname@example.org if you have any questions. We appreciate you!
To join, visit our Rewards page.
They do not!
t's simple! Just fill out the registration form here and once you're approved you'll gain access to your own personal affiliate link.
Absolutely! We pride ourselves on immersing our birdies in our products so that you can touch, feel and smell the products in real time. We’ve found that most consumers shop for skincare and makeup blindly from a shelf, a filtered IG Reel or on the back of our hand in the hopes that it works.
We strive to deepen the ‘beauty experience’ and have you try it in store the same way we’d want you to try it at home. The skincare consultation lasts 45 minutes. The makeup consult is roughly 45-60 minutes. We ask questions, inquire about allergies, steam your skin, Glowstick you, Red Light Stim you and connect IRL. It’s approachable and most people who book with us have never ever had a skincare regimen.
Everyone can sit with us, no matter how skin savvy. Book your complimentary in-store consult here. Out of state? Email us at email@example.com or chat with us and request a complimentary call with one of our skin gurus.
Parabens. Synthetic fragrances. Ethoxylated ingredients. Fragrance. Sulfates. Phthalates. Propylene Glycol, Mineral Oils, Synthetic Dyes, Paba, Titanium Dioxide, Nano-Particles, and Chemical UV Absorbers. We are also 100% cruelty-free, 100% vegan, 100% gluten free and kosher, and only tested on witty, amazing humans.